Intake Engine

At a glance

The problem

The requirements-intake process Mike wanted to change was frequently criticized: ambiguous requirements led to repeated clarification, negotiation and rework.

Mike’s role

Mike conceived the product, designed the conversational experience and, by his account, built a functional application through AI-assisted development as an independent proof of concept. After it was brought in-house at Charter, he made bounded contributions to hardening it, while Design Technology and engineering owned assessment, review and merge decisions.

The approach

An AI persona interviews a subject-matter expert, asks contextual follow-up questions, notices gaps and produces a structured document, keeping working records of decisions, risks and deferred topics. Mike reports that he also designed how the product generates its directive instructions from criteria for a good answer.

The outcome

A functional application existed. Its deployed reliability, adoption and effect on users remain unknown, and whether it measurably improved requirements intake was not established.